General terms and conditions
The customer must be 18 years or older to order via the website.
In accordance with Swedish law, Sinauctor does not accept credit purchases to persons below 18 years of age.
We reserve the right to refuse or change a customer’s order if the customer has provided incorrect personal data and/or has any record of non-payment of debt.
Orders are sent from our warehouse in Sweden.
Sinauctor has no liability in case of errors in images, texts or prices on the website.
We reserve the right to correct such errors and modify or update information at any time.
Delivery and shipping
Products are normally delivered within 5-9 working days. During peak season the delivery time may be longer. We ship the orders with PostNord.
Orders are sent from our warehouse in Sweden.
We do not take financial responsibility for delays caused by the shipping company.
If you notice any damages to your package, you must immediately notify the post office.
Do not pick up a damaged package, leave it with the delivery point.
We strive to make you feel safe when you shop at our website.
If you do not notice damage to your package until you have opened the package and the damage can be attributed to the mail or shipping company’s handling, you should contact them and make a damage report.
If any dispute with the shipping company cannot be resolved, please contact us:. info(@)sinauctor.com.
If you have placed an order and fail to pick up your package before it is returned to us by the delivery point (for packages about 1 month, letters 14 days), we will charge you 350 SEK for our handling of the goods.
The shipping cost is based on the weight of the order, this is calculated automatically on our website and the cost is shown at checkout.
The price is set according to the post offices pricing chart for letters and packages.
If the order value exceeds 2500 SEK the shipping is free of charge.
You are entitled to cancel an order if it has not been sent.
You can cancel the order by contacting the company Klarna or us: info(@)sinauctor.com
Right of Withdrawal and exchange right.
You always have a 15-day withdrawal period, counted from the day the goods were received.
When you want to take advantage of your right of withdrawal:
You are required to keep the product in the same condition as when you received it.
You cannot return a product that has been used, but you can, of course, carefully examine it.
The product should be in its plastic packaging.
We will refund a product that has not been used or is in a substantially unchanged condition.
If the product is damaged or lost because of the customer’s negligence, you lose your right of withdrawal.
To take advantage of the right of withdrawal, please let us know as soon as you know you want to regret your purchase.
Email us at the following address: info(@)sinauctor. com
How do I return my product?
Please email us with the following information:
Reason for return
After doing all of the above you will receive an email from us with further information about the process of withdrawing the purchase.
When using the right of withdrawal, we will refund your money or change your product to another, provided that the returned goods have been handled with care and are in the same condition as when you received them.
Sinauctor pays back the amount no later than 14 days from the date we received your email about wanting to use your right of withdrawal.
Sinauctor has the right to wait with making the refund until we receive the product in return, or after you have shown a receipt showing that the item has been sent in return.
If nothing else is agreed the refund will be made to you by the payment option you chose when you placed the order, unless it is not possible to make such repayment for some reason.
Please note that if you have chosen to pay with invoice, the payment period of 14 days will begin the day the package is shipped.
The customer is liable for payment during the entire return or exchange process.
Warranty and Complaints.
We comply with the distance contract agreement according to the consumer Agency’s recommendations.
You have the right under the distance contract law to return ordered defective goods without giving a reason for this.
Notification of this shall be given as soon as possible, but no later than fourteen (14) days after receiving the goods (not applicable for specially ordered product).
Warranty valid for one year
The products are manufactured to meet our high-quality standards.
In addition, the products are also covered by our warranty against any manufacturing defects.
This includes fit, seams and binders.
Sinauctors Warranty covers only the parts mentioned above.
To report a warranty case, contact info(@)sinauctor.com
It is important that you as a customer carefully examine the item when you receive it.
If you can prove that there are fabrication errors on the product, you will always get new parts, but the warranty will not apply to wear damage.
Note that the Sinauctor warranty does not cover the following:
The customer pays for the return freight.
To receive a refund – send us your bank details.
Sinauctors have an agreement with PayPal.
Personal data is handled between you and PayPal in accordance with applicable laws.
You can also contact PayPal Customer Service on phone 0800 358 7911.
Data Protection Regulation GDPR.
Your personal information is handled in accordance with the applicable provisions of the Data Protection Regulation GDPR.
All products remain Sinauctor’s property until payment has been received by the company.
All fraud cases are reported to the police. Sinauctor reserves the right to cancel an order if fraud is suspected.
Minimum order value
The minimum order value to shop at our website is 100 SEK including VAT.
Text message distribution
The mobile phone number you enter at the checkout can be used for sending text messages to you with information abo.
First you can contact our customer service info(@) sinauctor.com
In case of any disputes, we are unable to resolve,
we recommend that you contact the European Commission website
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